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CANCELING ORDERS: Once an order has been placed on the website, we cannot cancel it for any reason.ORDERING: You are responsible for ordering the correct size and quantity you need. Since I usually only order exactly what you pre-order, I usually don’t have extras to trade and exchange. Please double check your size, neck style, color (if applicable) before checking out. Also, the item description includes all necessary details of the shirt including, but not limited to, Brand, Color, Fit, Sizing Info, etc. Please review the description prior to checkout to clear up any confusion. After an order has been placed, we cannot cancel the order.PRE-ORDERS: Pre-Orders are items that we only order what everyone has stated what they want, I cannot accept exchanges/returns. To ensure that you are ordering the correct size, I recommend trying on the shirts before you pre-order a size to make sure that it will fit you well! If a shirt is running true to size/big/small, I state in the description.RETURNS/REFUNDS/EXCHANGES: Due to our constantly changing stock, we are ONLY able to offer store credit for items. Items MUST be mailed back to us within 14 days of delivery date of the package. Return address is: Malibu & Co., 13898 Piney Ridge Rd, Huntingdon, PA 16652. Pre-Order items, earrings, jewelry, hair accessories, hats, hair ties and SALE items CANNOT be mailed back for store credit or exchange. These are Items are a FINAL SALE and No Refunds/Store Credit/Exchanges will be allowed. Store credit will be issued via email to the email address associated on your account. Store credit must be used within 1 year. Excessive Returns: Please Note that we limit returns to TWO Per 30 day period. Please allow 7-10 BUSINESS days for processing of your return. Returns mailed to Malibu & Co. after the 14 day return time frame are NOT eligible for return and will be mailed back to the sender.DAMAGED/DEFECTIVE MERCHANDISE: Please inspect your merchandise before wearing and washing! Damaged Items MUST be accompanied with the mailer they were mailed in. Unfortunately, after 3 days have passed since you have received your item, I CANNOT refund or exchange. You MUST email us at: [email protected] within 3 days to start the return process; please include pictures of the damage AND of the mailer. Malibu & Co. Is NOT Responsible for items damaged while using scissors to open packages.WASHING INSTRUCTIONS: I always suggest washing on cold water, inside out and hang dry. Shirts with crystals, wash on cold water inside out and hang dry. Any items with glitter, rhinestones, etc. I would recommend washing inside out. Any items with foil should be hand washed, no iron and hang dry to preserve the life and beauty of the foil. Any items labeled as acid wash or oil rubbed should be washed separately the first wash in cold water inside out and hang dry. Acid wash tees have a tendency to get softer a little thinner the more they are washed.
